London: TSO, ITIL 4 Foundation 2. The processes required 5. Measurement methods. One mark is given for a cor. But ITIL still holds many timeless truths. It is idea. You are showing that you. Lean IT Foundation 8. BS BSspecifies a set of interrelated management processes based heavily on the ITIL framework and is intended to form the basis of an audit of the managed service. ITIL is aligned with various international quality standards including international standar.
There is no profit motive or personal promotion. This result must be individual y identifiable and countable. Customers - Every process delivers its primary results to a customer or stakeholder. They may be internal or external to the organization but the process must meet their expectations.
Responds to a specific event - While a process may happen once or be iterative, it should be traceable to a specific trigger.
At the end of this module you should be able to: Understand the Service Lifecycle and the business value of each of the lifecycle phases Explain the main goals and objectives of Service Strategy, Service Design, Service Transition, Service Operations and Continuous Service Improvement Briefly explain the value of Continual Service Improvement to the business.
Goals of Service Strategy To operate and grow successfully in the long-term, Service Providers must have the ability t0 think and act in a strategic manner. The goal is to help organizations develop such abilities Help service providers answer questions such as: What services should we offer and to whom?
How do we differentiate ourselves from competing alternatives? How do we truly create value for our customers? How do we capture value for our stakeholders? How can we make a case for strategic investments? How can Financial Management provide visibility and control over value creation?
How should we define service quality? How do we choose between different paths for improving service quality? How do we efficiently allocate resources across a portfolio of services? Haw do we rescue conflicting demands for shared resources? The main goal of service design is to design appropriate and innovative IT services, including their architecture, processes, policies and documentation to meet current and future agreed business requirements.
The following benefits results from a good Service Design: Easier implementation of new or changed service improved service alignment Improved quality of service Improved consistency 0f service More effective service performance improved IT governance More effective Service Management and IT processes Improved information and decision-making process.
The main goal of service transition is to deliver services that are required by business into operational use.
Service Transition adds value to business by improving: The ability to adapt quickly to new requirements and market opportunities Transition management of mergers, de-mergers, acquisitions and transfer of services The success rate of changes and release for the business Confidence in the degree of compliance with business and governance requirement during change The prediction of service levels and warranties for new and changed services The variation of actual against estimated and approved resources plans and budgets The productivity of business and customers staff because of better planning and use of new and changed services.
The main goal of Service Operation is to deliver agreed level of service to users and customers, and to manage the applications, technology and infrastructure that support delivery of the services. Value of Service Operation to Business It is during Service operation that services actually deliver value to the business Service Operation provides for Stability of services Quality of services Timely and proactive response to business impacting incidents through incident and problem management activities.
The primary purpose of CSI is to continually align and realign IT services to the changing business needs by identifyng and implementing improvements to IT services that support business processes. Value of CSI to Business Improvements: Outcomes that when compared to the before state, show a measurable increase in a desirable metric or decrease in an undesirable metric Benefits: The gains achieved through realization of improvements, usually but not always expressed in monetary terms ROI Return on Investment VOI Value on Investment : The extra value created by establishment of benefits that include non-monetary or longterm outcomes.
Value of CSI to Business - Intangible Benefits Increased organizational competency Integration between people and processes Reduction of redundancy thereby increasing business throughput Minimized lost opportunities Assured regulatory compliance that will minimize costs and reduce risk Ability to react to change rapidly. Open navigation menu. Close suggestions Search Search.
User Settings. Skip carousel. Carousel Previous. Carousel Next. What is Scribd? The title separates out the processes within each lifecycle stage making this a handy and convenient title to take back to the work place and to start implementing Best Practices as found in the Foundation training course. Lay-flat binding for training courses and students 4. A complete and thorough explanation of all key concepts.
The evolution of the core principles and practices provided by the framework provides the more holistic guidance needed for an industry that continues to mature and develop at a rapid pace.
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